Before you arrive

10 Things you should know

10 Things you should know

Xinalani is an eco-retreat. This means that during your stay, you'll mostly be off the grid. Don't worry—it's a blessing in disguise. Please read our
FAQ’s or ask us about this directly.

10 Things you should know

1. There is no road access

Xinalani Retreat is only accessible by boat. With advanced notice, we can arrange transportation to make your journey more comfortable. Please fly into Puerto Vallarta before 4:00 pm and fly out after 11:00 am to avoid traveling by boat at night (not recommended)


10 Things you should know

2. We're remote and proud of it

Xinalani is much like being on a remote island. Aside from relaxing and playing at our resort, there's not much else to do–no Starbucks, no malls. To go to Puerto Vallarta, you'll need to take a 15 minute water taxi plus a 40 minute cab ride or hour long bus ride. If you're going as a group, you can charter the Xinalani boat to take you directly to town (no bus needed) and pick you up at the pier when you’re done shopping and sight-seeing.


10 Things you should know

3. We have a a gazillion stairs

Well, not a gazillion but 176. Our retreat is built on a steep hill. There's an elevation of 215 ft from the beach to the highest point on the property (the Jungle Studio). Please take this into consideration if you have had knee surgery, a hip replacement, a sprained ankle, or if you hate a good butt workout.


10 Things you should know

4. The wi-fi is less than impressive

Our remote location means that telecommunication is unreliable. This can be frustrating if you're trying to check your email every 5 minutes. We encourage you to disconnect and embrace wifi as a rare bonus, not a necessity.


10 Things you should know

5. The food is special

We take great pride in our food. You'll be served from a menu that's designed for yogis and people who care about health and fitness. The food is both healthy and delicious and includes eggs, fish, seafood and chicken, but no red meat or pork. We offer vegan and gluten-free options at every meal.


10 Things you should know

6. The staff are here to help

Most guests rave about our staff. They're chosen for their authentic kindness, strong work ethic, and willingness to go the extra mile for guests. Since we aim to hire from local neighborhoods, some of our team members are working in the hospitality industry for the first time. If they lack in experience, they tend to overcompensate with genuine care.


10 Things you should know

7. This is a stay in nature

While our rooms are very comfortable, a stay at Xinalani is much like living outdoors for a week. We try to minimize our environmental impact through low energy consumption. The resort is very dark at night so please bring a flash light. Your room will have a door with a lock but only three walls—the terrace is open to its jungle surroundings and can not be shut completely. While it does have curtains, it's still open air. You may encounter a wild animal during your stay but they're harmless. Consider it part of the adventure. To prepare for the unique experience at Xinalani, please read our packing list.


10 Things you should know

8. Sh** happens

Some things are beyond our control and letting go of expectations is an important part of vacation. Even though the weather is mostly heavenly (see temperature charts here), it sometimes rains. There's a chance your flight will be late or even cancelled, and you may lose precious vacation time. Sometimes the ocean can be rougher than expected or the waves too small to surf. That being said, you’ll more likely have one of the most epic stays of your life.


10 Things you should know

9. Do activities at your own risk

We offer a wide range of mind-blowing excursions: jungle hikes, canopy zip line tours, swimming trips with wild dolphins, and surf lessons. We want you to have tons of fun but please consider the risks and make sure you can handle them. You will need to sign a liability release and waiver for most activities.


10 Things you should know

10. There are no refunds

Our cancellation policy is strict and explicit. We give credits when applicable so that you can use your money for a future retreat, but we do not offer refunds.

All money received from customers is non-refundable. If the cancellation occurs more than 15 days before the scheduled check in, a non-refundable credit, less a $65 processing fee will be held for one year from the date of issue and may be used at Xinalani Retreat upon availability. No credit is available if the client cancels 15 days or less in advance or un the arrival day, or the client does not show up or leaves early for any reason. To protect the money you invest in your retreat at Xinalani, we strongly recommend you to consider travel insurance. Take a look at the Travel Insurance 101, a resourceful page that will help you get the coverage you need for your retreat.